FAQ

At our online store, we are proud to offer worldwide shipping to cater to our valued customers across the globe. We believe that everyone should have access to our products, regardless of their location. As a result, we are pleased to announce that we deliver to numerous countries worldwide.

Whether you reside in North America, Europe, Asia, Africa, Australia, or any other continent, you can take advantage of our international shipping services. Our goal is to ensure that your order reaches you safely and efficiently, no matter where you are.

To check if we deliver to your specific country, simply proceed to the checkout page and enter your shipping address. Our system will verify the destination and provide you with available shipping options. If your country is included in the list, you can proceed with your order and look forward to receiving your package.

Please note that while we strive to deliver to as many countries as possible, there may be certain regions or territories that we are unable to ship to due to legal restrictions or logistical challenges. If, for any reason, we are unable to fulfill an order to your specific location, our system will notify you during the checkout process.

If you have any concerns or questions about shipping to your country, our customer support team is here to assist you. We can provide you with more detailed information and explore alternative shipping options if necessary.

Absolutely! We understand the importance of keeping track of your order and knowing its status during the shipping process. At our online store, we provide a seamless tracking system that allows you to monitor your package every step of the way until it reaches your location.

Once your order is processed and ready for shipment, we will provide you with a unique tracking number. This tracking number serves as your ticket to stay informed about the whereabouts of your package. Here's how you can easily track your order:

1. Order Confirmation Email: Shortly after your order is processed, we will send you an order confirmation email. This email will include your tracking number, along with other relevant information about your purchase. Be sure to check your inbox (including spam or promotions folders) for this important email.
2. Tracking Page on Our Website: Visit our website and navigate to the "Order Tracking" page. You'll find a dedicated section where you can enter your tracking number. Simply input the tracking number and click on the "Track" or "Submit" button. Our system will retrieve the latest tracking information associated with your order and display it on the screen.
3. Carrier's Website: Another convenient way to track your order is by visiting the website of the shipping carrier responsible for delivering your package. Using the tracking number provided, access the carrier's tracking page and enter the number in the designated field. The carrier's website will provide you with detailed information about the transit status of your shipment.

By utilizing these tracking options, you can closely monitor your package as it makes its way from our warehouse to your desired location. This way, you'll have a clear idea of its progress and estimated delivery date.

Please note that it may take a short period of time for the tracking information to become available after your order has been processed. This delay is due to the time required for the carrier to scan and update the package's status in their system. If you experience any issues or have questions regarding your tracking information, our customer support team is ready to assist you.

We value your satisfaction and strive to provide a transparent and reliable shopping experience.

Helius Originals operates its shipping services from Monday to Friday. We process and dispatch orders during these business days to ensure prompt delivery to our valued customers. Our team works diligently to ensure that your order is prepared and shipped as quickly as possible within this timeframe.

Please note that we do not ship on weekends and holidays. This includes Saturdays, Sundays, and recognized public holidays. Our shipping carriers also observe these non-operational days, which may affect the delivery schedule.

To give you an estimate of when you can expect your order to be shipped, please refer to the following:

Orders placed between Monday and Friday: These orders are typically processed and dispatched within 1-2 business days.

Orders placed over the weekend: Any orders placed on Saturday or Sunday will be processed and dispatched on the following Monday or the next business day if Monday falls on a holiday.

Orders placed on holidays: If you place an order on a recognized public holiday, it will be processed and dispatched on the next available business day.

Once your order is shipped, you will receive a confirmation email containing tracking information. This will allow you to monitor the progress of your shipment until it reaches your desired destination.

Please keep in mind that delivery times may vary depending on the shipping method you choose and your location. We encourage you to review our shipping policy or reach out to our customer support team if you have any specific questions about delivery times or options available for your area.

We value your business and strive to provide you with exceptional service. If you have any further inquiries or need assistance with your order, please don't hesitate to contact our dedicated support team. We'll be more than happy to assist you.

At Helius Originals, we strive to offer convenient and secure payment options to our valued customers. We understand that everyone has their preferred method of payment, which is why we support a variety of popular payment methods. When shopping with us, you can choose from the following payment options:

Credit and Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. You can easily enter your card details during the checkout process, and rest assured that your information is protected with industry-standard security measures.

PayPal: If you prefer using PayPal for online transactions, you'll be pleased to know that we accept PayPal payments as well. Simply select the PayPal option at checkout and follow the prompts to securely complete your purchase.

Apple Pay: For our customers who use Apple devices, we offer Apple Pay as a convenient payment method. With just a touch or a glance, you can authorize your payment using Face ID, Touch ID, or your device's passcode.

Google Pay: If you're an Android user, you can take advantage of Google Pay to make seamless and secure payments. Just select the Google Pay option at checkout and use your saved payment methods to complete your purchase quickly.

Shop Pay: Our own proprietary payment method, Shop Pay, enables you to save your payment and shipping information for faster checkout in the future. It provides a streamlined and secure payment experience within our Shopify platform.

Please note that the availability of specific payment methods may vary depending on your location. We are continuously working to expand our payment options to accommodate our global customer base.

If you have any questions or encounter any issues while making a payment, our customer support team is always ready to assist you. Feel free to reach out to us via info@heliusoriginals.com for prompt assistance.

We value your trust and strive to make your shopping experience as smooth as possible. Thank you for choosing our Shopify store, and we look forward to serving you!

Smoking a cocktail is a unique technique that adds depth, complexity, and an intriguing sensory experience to your drink. It's a way to elevate your cocktail game and create a memorable and visually captivating presentation. Here's an overview of the purpose and benefits of smoking a cocktail:

Enhancing Flavors: Smoking a cocktail can impart aromatic and smoky flavors that complement and enhance the existing flavors of the drink. The smoke adds a layer of complexity, depth, and richness, creating a unique taste profile that tantalizes the palate.

Creating Aromatics: The smoke generated during the process releases aromatic compounds that stimulate the senses and contribute to the overall drinking experience. The combination of smoky scents and the cocktail's ingredients can create a harmonious aroma that enhances the enjoyment of the drink.

Visual Appeal: Smoking a cocktail adds an element of visual appeal and theatrics to your drink presentation. The swirling smoke, wisps of fog, or smoldering herbs can captivate the eye and make your cocktail stand out, making it an ideal choice for special occasions or when you want to impress your guests.

Customization and Creativity: Smoking a cocktail allows for endless possibilities and experimentation. You can choose different types of wood, herbs, or other ingredients to create unique flavors and aromas. It offers an opportunity to unleash your creativity and customize your drink according to your preferences.

Sensory Experience: Smoking a cocktail engages multiple senses, making it a truly immersive experience. The aroma, visual display, and enhanced flavors combine to create a multisensory journey that enhances your enjoyment and appreciation of the drink.

It's important to note that smoking cocktails should be done responsibly and in moderation. The purpose is to enhance the drink and create a memorable experience, not to overpower or mask the flavors. It's recommended to experiment with different smoking techniques, ingredients, and durations to achieve the desired balance and effect.

If you're interested in trying a smoked cocktail, we offer a range of products and accessories that can help you get started. From smoking kits to wood chips or handheld smokers, our selection can elevate your mixology game and add a touch of intrigue to your cocktails.

We understand that butane is an essential component for torches; however, we want to ensure a smooth and hassle-free shipping experience for customers worldwide.

For this reason, we do not include any gas or butane with our products when shipping. This policy allows us to comply with international shipping regulations and ensures that our products can reach customers around the globe without any restrictions or complications.

While we do not provide butane as part of the package, rest assured that our torches are designed to be compatible with standard butane canisters available in most local retail stores. These canisters can be easily purchased separately, allowing you to choose the brand and quantity of butane that best suits your needs.

To ensure the optimal performance and safety of your torch, we recommend using high-quality butane from trusted manufacturers. The butane should be specifically formulated for torch use to maximize efficiency and prevent clogging or damage to the torch's internal components.

When it comes to purchasing butane for your torch or refillable lighters, there are several convenient options available. Butane can typically be found at various retail locations that specialize in smoking accessories, as well as other establishments that sell refillable lighters and related products. Here are some places where you can buy butane:

1. Smoke Shops: Smoke shops or tobacco stores often carry a wide range of smoking accessories and supplies, including butane canisters. These shops cater to individuals who enjoy tobacco products, vaping, or other smoking-related activities.
2. Hardware Stores: Many hardware stores stock butane canisters as they are commonly used for soldering irons, torches, and other tools. Check the tool or camping section of your local hardware store for butane options.
3. Drug Stores/Pharmacies: Some drug stores and pharmacies carry butane canisters as part of their household supplies or camping section. It's worth checking with your local drug store to see if they offer butane products.
4. General Retail Stores: Larger retail stores or supermarkets with a diverse selection of household goods may also carry butane canisters. Look for the camping or outdoor section, or inquire with the store's staff for assistance.
5. Online Retailers: In addition to physical stores, you can also find a wide variety of butane options on various online platforms. Online retailers specializing in smoking accessories or general household supplies often offer a range of butane products for purchase.

When buying butane, it is important to choose high-quality products from reputable manufacturers. This ensures optimal performance, safety, and reliability for your torch or refillable lighter. It is advisable to read customer reviews or seek recommendations from fellow enthusiasts to make an informed decision.

If you have specific questions about butane brands or availability in your area, our customer support team is here to help. Feel free to contact us via info@heliusoriginals.com for further assistance or guidance.

Yes, our wood products are sourced from Canadian lumber. The lumber we use is sourced from Canadian reclaimed suppilers to ensure that Helius Originals is not contributing to deforestation. Though our products are sustainable you do not lose on quality and receive a luxury finish to all products.

We are a proudly Canadian company. Our offices are located in Toronto, Canada.