Terms of service

Welcome to Helius Originals!

These Terms and Conditions govern your access to and use of the Helius Originals website located at https://heliusoriginals.com/.

By accessing or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with these Terms, please do not use this Website. 

These Terms become effective immediately upon your use of the Website.

The following terminology applies to these Terms and Conditions, our Privacy Policy, Disclaimer, and any other agreements referenced on this Website. "Customer," "You," and "Your" refer to any person who accesses or uses this Website. "Helius Originals," "the Company," "We," "Us," and "Our" refer to Helius Originals LTD. "Party" or "Parties" refers to both you and Helius Originals, as applicable.

These Terms govern your access to and use of our Website, as well as the purchase of our products and services. By using this Website or placing an order, you agree to be bound by these Terms. These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.

Words used in the singular include the plural, and vice versa. References to any gender include all genders, where applicable.

Cookies

Helius Originals uses cookies and similar technologies to improve your browsing experience, analyze website traffic, and support the functionality of our Website. By using this Website, you acknowledge that cookies may be used in accordance with our Privacy Policy. You can manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of the Website.

License

Unless otherwise stated, all content on this Website, including but not limited to text, graphics, logos, photographs, videos, product designs, trademarks, trade dress, branding, software, and other intellectual property, is owned by or licensed to Helius Originals LTD. and is protected by applicable intellectual property laws. You may access and use the content on this Website for your personal, non-commercial use, subject to the restrictions set out in these Terms and Conditions.

You must not:

  • Republish material from Helius Originals

  • Sell, rent or sub-license material from Helius Originals

  • Reproduce, duplicate or copy material from Helius Originals

  • Redistribute content from Helius Originals

  • Any unauthorized use of the Website or its content may violate copyright, trademark, and other applicable intellectual property laws and may result in legal action.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Orders and Order Acceptance

All orders placed through our Website are subject to acceptance and availability. Submission of an order does not constitute acceptance by Helius Originals. We reserve the right to refuse, cancel, or limit any order at our sole discretion, including but not limited to orders affected by pricing errors, product availability, suspected fraud, unauthorized or illegal activity, or other circumstances that prevent us from fulfilling an order.

If your order is cancelled after payment has been received, any applicable refund will be processed using the original method of payment.

Pricing and Product Availability

All prices displayed on this Website are subject to change without notice. While we strive to ensure that all pricing, product descriptions, images, and availability information are accurate, errors may occasionally occur. Helius Originals reserves the right to correct any errors, inaccuracies, or omissions and to modify or discontinue products without prior notice.

In the event that a product is listed at an incorrect price or is unavailable after an order has been placed, we reserve the right to cancel the order and issue a full refund where applicable. Taxes, shipping charges, customs duties, import fees, and other applicable charges will be calculated or disclosed during checkout where applicable.

Handcrafted Products and Natural Variations

Many Helius Originals products are handcrafted using reclaimed or naturally sourced hardwoods and other premium materials. As a result, each product is unique and may display natural variations in wood grain, colour, texture, knots, markings, and finish. These variations are a natural characteristic of the materials and craftsmanship used in our products and are not considered defects.

Product photographs are provided for illustrative purposes only. Actual products may vary slightly in appearance while maintaining the same quality, functionality, and design intent.

Product Safety

Helius Originals products are intended to be used only in accordance with the instructions provided with each product. Certain products may involve the use of open flame, heat, or other materials that require careful handling. Customers are responsible for using all products safely, responsibly, and in compliance with applicable laws and regulations.

Products should be kept out of the reach of children and used only for their intended purpose. Helius Originals is not responsible for damage, injury, or loss resulting from misuse, negligence, improper storage, unauthorized modification, or failure to follow the provided instructions or applicable safety guidelines.

International Orders

Helius Originals proudly ships to customers in multiple countries. International orders may be subject to customs duties, import taxes, value-added taxes (VAT), brokerage fees, or other charges imposed by the destination country. Unless otherwise stated, these charges are the responsibility of the customer.

Delivery times for international shipments are estimates only and may vary due to customs processing, carrier delays, weather conditions, or other circumstances beyond our control. Helius Originals is not responsible for delays caused by customs authorities or third-party shipping carriers.

Returns and Refunds

Returns, exchanges, and refunds are governed by our Return Policy, which forms part of these Terms and Conditions. Please review our Return Policy before making a purchase.

Experiential Services

Event activations, corporate experiences, workshops, and other experiential services offered by Helius Originals may be governed by separate agreements or proposals. Where a separate written agreement exists, its terms will take precedence over these Website Terms with respect to those services.

Your Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, disclose, and protect your personal information.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;

  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;

  • limit any of our or your liabilities in any way that is not permitted under applicable law; or

  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

Helius Originals does not guarantee that the Website will be uninterrupted, error-free, or free of harmful components. Product descriptions, images, specifications, pricing, and availability are subject to change without notice. We reserve the right to correct errors or inaccuracies and to update information at any time.