Helius Originals Privacy Policy


Last Updated: October 22, 2025

Helius Originals (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website, make purchases, or interact with us through other channels.

By using our services, you consent to the practices described in this policy.

1. Who We Are

Helius Originals is a Canadian-based company that designs and sells eco-luxury smoke barware and accessories. Our head office is located in Toronto, Ontario, Canada. We ship our products throughout Canada, the United States, and Europe.

2. Information We Collect

We collect the following types of personal information:

  • Personal Identifiers: Name, shipping/billing address, email, phone number, and account details.
  • Payment Information: Limited payment details are processed securely through third-party payment providers; we do not store full credit card numbers.
  • Device & Usage Data: IP address, browser type, device identifiers, and pages visited.
  • Cookies & Tracking Data: Used for analytics, website functionality, and personalized marketing.
  • Communications: Emails, messages, or feedback submitted through our site or customer service channels.

3. How We Use Your Information

We use your data to:

  • Process and fulfill orders
  • Provide customer support
  • Improve website functionality and performance
  • Conduct marketing, promotions, and remarketing (with your consent where required)
  • Comply with legal and tax obligations

4. Legal Basis for Processing (for EU/EEA Residents)

Under the General Data Protection Regulation (GDPR), our legal bases for processing your data include:

  • Performance of a contract (e.g., fulfilling your order)
  • Legitimate interests (e.g., improving services, preventing fraud)
  • Compliance with legal obligations
  • Consent (e.g., for email marketing or cookies)

5. Sharing and Disclosure

We may share limited personal data with:

  • Service Providers: Shipping carriers, payment processors, and IT providers who help us deliver services.
  • Marketing Partners: For targeted advertising or analytics (only with consent where required).
  • Legal Authorities: If required by law, regulation, or court order.

We do not sell personal data.

6. International Transfers

Because we ship to the USA and Europe, your data may be transferred and stored in countries outside your residence. We ensure appropriate safeguards are in place, such as standard contractual clauses and secure processing protocols.

7. Your Rights

Depending on where you live, you may have the following rights:

  • Access: Request copies of your personal data.
  • Correction: Request correction of inaccurate information.
  • Deletion (“Right to be Forgotten”): Ask us to delete your data.
  • Opt-Out of Marketing: Unsubscribe at any time via email link or by contacting us.
  • Data Portability: Request transfer of your data.
  • Withdraw Consent: Where processing is based on consent, you may withdraw it anytime.

EU residents may contact their local data protection authority.

California residents have additional rights under the CCPA.

8. Cookies and Tracking

We use cookies for:

  • Website analytics
  • Shopping cart functionality
  • Advertising personalization (Google Ads, Meta Ads, etc.)

You can manage cookie preferences through your browser or the “Do Not Sell or Share My Personal Information” link (for California users).

9. Data Retention

We retain your data only as long as necessary to fulfill the purposes for which it was collected or as required by law (e.g., tax or accounting records).

10. Security

We use encryption, secure servers, and access controls to protect your personal information. While no system is fully secure, we continuously improve our safeguards to reduce risk.

11. Children’s Privacy

Our website and services are not directed to individuals under 16. We do not knowingly collect personal information from minors.

12. Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page with a revised effective date.

13. Contact Us

If you have questions, concerns, or would like to exercise your privacy rights, contact us at:

Helius Originals

Email: [info@heliusoriginals.com]

Address: 895 Don Mills Road, North York, ON, M3C 1W3, Canada